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Updated 10 months ago

Portkey browser prompt updates cause lost work without manual saving

I am having the issue again that while working in Portkey in the browser on a prompt, it updates and all changes are lost, unless I save manually every few seconds. This might be related to the fact that I need to go away into other windows when prompting and then come back. But I am losing a lot of work right now.
R
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6 comments
Hi
@ekevu.
Thanks for mentioning this.
However I still need bit more information before providing the solution. Can you please share me couple of information if it is possible.
  1. When switching back to portkey tab was there a browser tab refresh
  2. What was the approximate interval after which you came back to portkey tab from other tab which resulted a reset of params and unsaved progress was lost
  3. Is only the params are getting reset or Prompt's unsaved texts are also being reset?
No worries, happy to help! 1. No, it is more like a flickering and only the form fields seem to reset to what was previously saved 2. It could have been a few minutes, think 5-15 perhaps depending on the situation, and sometimes less 3. The text. I don't have information if this affects the parameters as well, I don't change them that often compared to text.
Thanks @ekevu. for the information
Will update once the patch is tested and pushed to production
@ekevu. We have pushed a release to counter this issue
Unless there is a page refresh the browser will now keep the changes of prompt texts.
Once you install the application update from there on the changes will start reflecting.
Let me know if there is any issue.
Thanks for mentioning it.
Thank you so much!
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