I'm getting an error but I think I have fewer than 10k logs in January, and the system is calculating total logs instead of individual logs.

Question

I am getting an error, but I don’t think I have more than 10k logs in January. It seems like the system is calculating the total logs instead.

Even if it’s calculating total logs, I should still have access to the 10k free logs, and the extra logs should be paid. That’s what the error message says (please check the screenshot).

Vrushank | Portkey · Answer

Hi @Het007 can you DM me your Portkey associated email? I'll check your log limit for this month.

Vrushank | Portkey · Answer

That said, on the free plan, your logs are retained for 3 days only - so any log you made before the last 3 days will not hsow up

Het007 · Answer

admin@seemflow.com is the email

Het007 · Answer

Thanks 👍. I am aware of 3 day retention period on free plan.

Vrushank | Portkey · Answer

Thanks! Prima facie - there does seem to be some issue, we're verifying and will let you know asap.

Vrushank | Portkey · Answer

Thanks for bringing this to our notice!

Witherwings · Answer

@Het007 we follow a sliding window of month (30 days) and not calendar month. for the last 30 days your organisation has more than 14k logs. hence you are seeing the error

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I'm getting an error but I think I have fewer than 10k logs in January, and the system is calculating total logs instead of individual logs.