account transfer

Question

Hello,

I am the dev of an organization and created an account to test it out. We liked the possibilities of the platform and want to upgrade now. I invited someone who can upgrade the account, but i cant make him to an owner of the organization and in a result of this, he can not upgrade the account.
How can i switch the owner of an orga?

Vrushank | Portkey · Answer

Hey

Vrushank | Portkey · Answer

Just send a mail to support@portkey.ai from the current org owner email, mentioning the email you’d like to transfer the ownership to

Vrushank | Portkey · Answer

We’ll do the account transfer shortly after that

Stefan · Answer

Okay perfect, thanks for the quick answer 🙂 i will send the email right now

Stefan · Answer

Do you know who long the transfer will take? As its limiting us currently as we can not create new prompt templates

Vrushank | Portkey · Answer

@Stefan somehow looks like we did not receive the email

Vrushank | Portkey · Answer

Which email was it sent to?

Stefan · Answer

support@portkey.ai

Stefan · Answer

Title was "Transfer Ownership of Organization"

Vrushank | Portkey · Answer

@Stefan we’re so sorry, unable to find the email :/ is it possible to resend it?

Vrushank | Portkey · Answer

This is just for maintaining a record of account transfer

Stefan · Answer

I resend it

Stefan · Answer

can you check it ?

Vrushank | Portkey · Answer

Got it. Thank you so much!

Vrushank | Portkey · Answer

Will let you know once you can upgrade

Stefan · Answer

Okay perfect thank you 🙂

Vrushank | Portkey · Answer

@Stefan sorry for the delay here. This was done earlier today

Vrushank | Portkey · Answer

You should now be able to upgrade.

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account transfer